Refund Policy
Last updated: 3/14/2025
1. 15-Day Money-Back Guarantee
At Dota Podcast, we stand behind our content quality. That's why we offer a 15-day money-back guarantee for all new subscribers. If you're not completely satisfied with our service within the first 15 days after your initial payment, you can request a full refund.
2. Eligibility for Refunds
To be eligible for a refund:
- Your request must be made within 15 days of your initial subscription payment
- You must submit your refund request via email to support@dotapodcast.com
- Please include your account email address and a brief reason for the refund request
3. Refund Process
Once we receive your refund request:
- We will review your request within 3 business days
- If approved, your refund will be processed to the original payment method
- Refunds typically appear on your account within 5-10 business days, depending on your payment provider
- Upon refund approval, your subscription will be canceled
4. Exceptions
While we strive to make all customers happy, there are some situations where refunds may not be granted:
- Requests made after the 15-day period has expired
- Promotional or discounted subscriptions specifically marked as non-refundable
- Evidence of abuse of our refund policy (such as repeated subscriptions and refunds)
5. Free Trial Period
All subscriptions begin with a 15-day free trial. If you cancel during the free trial period, you will not be charged. The 15-day money-back guarantee applies to paid charges after the free trial period ends.
6. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after such changes constitutes your acceptance of the new refund policy.
7. Contact Us
If you have any questions about our refund policy, please contact us at support@dotapodcast.com.